FAQs
Do I have to book in advance of my visit?
All admissions must be booked online. Admission times and number of visitors will be limited to ensure social distancing for everyone’s safety.
How many people can be in my party?
To protect other visitors and our volunteers, we are limiting entry every 15 minutes to one party of up to 6 people who must be adhering to the Covid restrictions in their area (for example, they shouldn't be from two separate households in an area where households are not allowed to mix)
What if I have booked and then become unwell and decide not to visit?
If you have pre-booked and paid, the policy is that tickets are non-refundable and not transferable.
Can I pay for admission and shop items with cash?
Currently only card payments are accepted. When booking to visit, you will be asked to pay on debit or credit card. Any shop purchases can be paid for by card.
How long does it take to go around the museum?
It takes approximately 45 minutes to visit the museum. There is a lot of reading on the display panels and some people take more time to read every detail. The two temporary displays have been cordoned off to enable a one-way system to be put in place.
Do I have to wear a mask?
All visitors will be asked to wear a mask for the duration of the visit. Certain people may be exempt from wearing a mask and these circumstances are listed on the Government website. We ask all visitors to be respectful of others.
Is the museum accessible for wheelchair users?
Until we changed the route around the museum, wheelchair users could access the ground floor. The new one-way route makes it safe for our visitors to enable social distancing. Unfortunately, this means that wheelchair users cannot access the museum during our standard opening times. Please e-mail Bookings@eyam-museum.org.uk to enquire about arranging a booking out of the standard opening times, when you would be welcome to have access to the ground floor. Paper copies of the first-floor display are available when you visit.
Do you have toilets /baby changing facilities available?
There are no toilet or baby changing facilities in the museum. There are free public toilets in the car park directly opposite the museum on Hawkhill Road.
Can I bring my dog into the museum?
Only assistance dogs are allowed in the museum.
Do you have a stairlift?
The new one-way route around the museum means that the stairlift will not be in operation. This is to ensure the safety of our staff and visitors.
Can I take photographs in the museum?
Yes. Please post on Instagram and Facebook – the Plague doctor is photogenic! No photographs for commercial purposes please.
Can I bring in a pushchair?
Yes. Pushchairs and prams can be left downstairs by the front door on arrival and collected when leaving.
Is the World War One exhibition still on display?
The WW1 display has been exhibited since 2014 and the intention was for it to end in 2018. It has been extremely popular, so the exhibition was extended until 2020. Due to the coronavirus epidemic the route around the museum has changed to make it one-way. The WW1 and the Boot and Shoemakers Strike displays have been cordoned off, so are not available to view. The panel displays are available on our website.
How do I travel to Eyam by public transport?
Stagecoach company run buses between Buxton and Meadowhall in Sheffield, that go through Eyam, bus number 65. See their website for a timetable www.stagecoach.com . Hulleys company run buses between Sheffield and Bakewell that go through Eyam, bus number 275. See their website for the timetable www.hulleys-of-baslow.co.uk . The nearest train station is Grindleford. Nearest mainline stations are Sheffield and Chesterfield.
Is there a park where my children can play?
There is a playground opposite the museum on the sports field.
Where can I park my car?
There are two car parks in the village. The Derbyshire Dales District car park is directly opposite the museum on Hawkhill Road and charges apply. The Parish Council car park is just behind the DDDC car park and there is an honesty box for payment. Car parking is allowed on the road in the village, please check the road signs for restrictions.
Are there any walks in and around the village?
There are many walks in and around the village. Most are signposted. People like to walk up to Mompesson’s Well, Riley Graves and/or the Boundary Stone. Walking around the village and reading the plaques on the houses is a special experience. There are books and booklets available to buy at the museum and at other shops in the village.
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